Your strategic partner in the management and operation of your IT infrastructure. Leverage on our strengths—our people, breadth and width of our experience, processes and methodologies, geographic locations, and technologies—so you can focus on yours and your business.

ITSM believes that IT should be a business enabler. Instead of working on the day-to-day tasks and providing tech support, your IT team should help you achieve organisational and revenue goals, and transform your business.

As an IT managed services provider in Australia, ITSM will work with you as your strategic partner to relieve your team from the daily operational duties and to help you managed your IT infrastructure. This allows your team to focus on your business.

Whilst bringing in cutting-edge technology is great, we understand that not all enterprises work the same. We speak less of technology but instead understand the quirks and unique needs of your business first and come up with a managed service solutions suitable to your industry or to your business objectives. Hence, our service level agreements (SLAs) are flexible because we want it to be tailored-fit to your specific requirements.

How can we help you?

Generally, ITSM can help you in two ways: staff augmentation and value-added managed IT services framework.

If you have a short-term ICT project in Sydney or if your enterprise falls into staff IT shortage, ITSM can quickly bring in eligible staff to work with your team. Our qualified and experienced IT professionals offer you technical expertise and skills that you currently lack in-house.

With ITSM’s value-added managed services model, we provide bundled solution that is customised to your enterprise. The services we deliver are based on our SLA, which defines the expected outcome and also determines the measurement of our success. We can assume part of the IT function or we can take a full-management of your IT infrastructure in Australia or wherever in the globe.

The key advantages of managed services and in working with a Managed Services Provider (MSP) like ITSM include:

  • Fixed monthly cost
  • Availability of various technical skills
  • Reliability of service
  • Customer and service-centric
  • Tested methods

Under our value-added managed services model, we offer you the following: