What IT Support Services Can Your Organisation Outsource?
A smart and proactive CIO aims to create a robust IT infrastructure that is resilient to technical issues and optimised to consider future contingencies.
A smart and proactive CIO aims to create a robust IT infrastructure that is resilient to technical issues and optimised to consider future contingencies.
Our Data Compliance & Cyber Security Solution is a comprehensive platform designed to protect businesses from cyber threats.
In today’s digital landscape, small and medium enterprises (SMEs) face increasing cybersecurity challenges as big enterprises. To address these threats effectively, SMEs can benefit significantly by leveraging on our Threat Intelligence as a Service (TIaaS).
This service provides tailored, real-time insights into potential threats, enabling proactive defense strategies that protect sensitive data and business continuity.
Instead of relying on detection, our GateScanner® CDR solution treats every file and email as suspicious, transforming them into a neutralized copy, while maintaining full file fidelity, visibility and usability. The technology prevents advanced undetectable file-based attacks, including Zero Days, APTs and Ransomware.
Navigating today’s digital landscape requires prioritizing compliance, risk management, and data integrity. We are offering an end-to-end data management solution for regulatory compliance, eDiscovery, and risk prevention, with AI-driven classification and strong security measures. Our comprehensive approach addresses diverse business needs, providing unmatched visibility while ensuring cyber resiliency and offering flexible deployment options for on-premises, cloud, or hybrid infrastructures.
Leverage our AI-driven platform to effectively manage data by identifying and eliminating redundant, obsolete, or trivial (ROT) data. Benefit from advanced classification algorithms that categorize data according to over 1,200 policies, ensuring data integrity and compliance while enhancing operational efficiency.
Safeguard sensitive data with robust security measures, ensuring compliance with regional requirements and protecting against unauthorized access or breaches.
Ensure compliance with data sovereignty regulations, giving organizations control over where their data is stored and processed to meet local and international legal obligations.
Our customizable solutions ensure that your organization’s unique security needs are met, enhancing your overall resilience and safeguarding your critical data. With Data Compliance & Cyber Security Solutions, you can confidently operate in the digital landscape, knowing your assets are secure.
Data processing has come a long way and more businesses are moving platforms to the cloud – private or public. Enterprise resource management (ERM), resource planning (ERP), and other systems are growing in complexity. With our RTPS Solution, we can ensure maximum system performance and minimum downtime.
Alert on unusual patterns that occur in your system in real-time. Allow you to take corrective measures before anything serious happens.
Deep insight to start to improve your performance by clearly indicating the issues you need to repair. Make your troubleshooting time faster in identifying performance issues and slow down. It’s like having a dedicated top-level database engineer looking at your systems. Leverage on advanced AI to analyze over 400 core SQL DB metrics at every level of the database, including schema structures.
Track different network and application-level metrics to proactively trap any possible disruptions.
Mobility and flexibility is important to ensure continuity and efficiency of your organization’s workforce. ITSM supports that vision with our end-user computing support services. We offer:
Full-Time or Part-Time Multilingual Resources to augment your business requirements anywhere in the world, both short and long term.
Continuing to deliver innovative responses to your needs, we leverage our partnerships with only the best to give you the service you deserve. From Industry 4.0 Smart Manufacturing Solutions, Educational Systems, ITSM platform – we work through our vision to innovate technology support with cutting-edge tech and industry-specific solutions. Equip your educational institutions, from universities to government edu with CAMU. Invest in smart marketing with us in partnership with Cantier, and get your IT Service Automation done with SysAID – all complemented by ITSM world-class service delivery framework.
Data processing has come a long way and more businesses are moving platforms to the cloud – private or public. Enterprise resource management (ERM), resource planning (ERP), and other systems are growing in complexity. With our RTPS Solution, we can ensure maximum system performance and minimum downtime.
Windows Server RTPS
Features:
Database Performance RTPS
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Web Server RTPS
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Let our International Workplace Services Framework handle your IT needs. Our Desk Side Support offers all types of physical break-fix support to solve any issue that may arise. We provide migration support from planning to execution, serve as an extension of your internal IT, and assist you at a full-time or part-time capacity. Our team will be there for you exactly when you need it.
Managed Dispatch
Support includes physical on-site resources of our engineers that can knowledgeably perform issue diagnosis or troubleshooting, with the direction of the customer and/or centralized IT. Depending on the criticality of the task at hand, we deploy our Level 1 or Level 2 Field Support Engineers.
We can have a pool of engineers deployed to the customer based on requirements.
We provide counsel regarding the appropriate hardware products for each customer’s purpose and offer practical and cost-effective assistance with hardware procurement and installation.
We offer:
Pay as you Go service available depending on SLA.
Supports customer legacy environments without exposing their business.
Monthly Reporting and Service Delivery Management.
Migration Support
Physical and remote project-based resources to assist on Windows or Office migration projects from planning to execution.
We offer global coverage with multi-lingual resources for image deployment and hand-over to local customers.
Knowledgeable of Microsoft SCCM and SEP Technologies.
Service and project delivery alignment with customer’s project management team.
Managed Staff
Short- or Long-term specialized resources deployed to customer’s locations full-time or part-time. We can deploy from L1 resources to L3 experienced engineers.
Fixed monthly resource fees without the hassle of HR complexities of hiring full-time employees
Flexible arrangements are available.
Value Adds/benefits:
● Supporting Client through L3 support to resolve problems effectively
● Reduced cost of service delivery
● Reduction of Hardware and Labour cost
● Increased efficiencies through Continuous Improvement Process and Best Practices
● Augment resource gaps both short and long term
We have built a reputation for our dynamic team throughout the world. Our technical professionals are armed with the same experience we have and are ready to assist you with everything from Infrastructure Implementation, Office Relocation, and Resource Augmentation. Our engineering resources will assist you on your global project fulfillment – from start to finish.
Infrastructure Implementation: From simple rack and stack to complex partitioning – from edge network and servers to core infrastructure.
Data Centre Relocation: From planning, site audits and inspections, health checks, risks analysis, and logistics.
Resource Augmentation: Full-Time or Part-Time Multi-Lingual Resources to augment your business requirements anywhere in the world.
Project Technical Resource: Technically capable engineering resources from Level 1 to Level 3 to assist on your global project fulfillment.
Global Last Mile Support: Managed Field Technical resources to complete centralised global deployment.
Maximize the lifespan of your current systems. With our assistance, you can trust that your hardware can outlast their expected capability. Our cost-efficient and flexible service options can help you protect your hardware no matter where you are in the world. We are a hybrid maintenance provider, offering you the benefits of both an independent third party vendor, and manufacturer maintenance to optimize costs and fit your organizational needs. Our Global Support Desk is at your disposal 24/7.
Anticipate possible failures and to try to avoid them before they occur. We can proactively monitor your systems by installing our agent to track if the system is running within hardware parameters and variables. Once identified, our monitoring agent will automatically log a service ticket to our ITSM tool and our team of experts will ensure that issues are detected prior to becoming problems.
Our team of experts can conduct periodic “health checks” to ensure your systems are running at the best possible state. Our goal is to decrease the number of system downtimes or to reduce the number of repairs, and also detect weak points in the system that might affect its operation.
We got you covered when proactive and preventive maintenance have not worked properly or just when simply – hardware fails. We will ensure that it is brought back to it’s operational form and in optimal conditions. This will include repairing or replacement operations, depending on the needs of each case.
We will assist you in developing the computing resources that are available based on business strategies and direction. Technology is always evolving, and that means that the tools available and the needs of users also change constantly. With generative maintenance, we want to ensure that computer systems do not become obsolete, but remain updated in order to offer the users the best technology options, depending on the possibilities of each company and organization.
