Infrastructure Management Services

ITSM provides 24x7 Infrastructure Management Services which includes monitoring real-time analysis services. We maximise your productivity by detecting and preventing problems before they occur.

We deliver the following services:

  • 24x7 Monitoring: We actively monitor and provide key metrics on all critical areas such as: Applications, Backups, Security , Storage, LAN/WANs, Cloud Services , Servers and Workstations, Network Management & Equipment, and others.
  • 24x7 Security Management: Ensures all devices are patched and are running threat protection software. Monitor threat detections and treat them as critical.
  • 24x7 Backup Management: Assure that a proper backup policy is established with the client. For each application and data set, ITSM ensures that the following are put into place: RPO, RTO, and Retention Periods.